Subscriptions and cancellation
Pro renews automatically each month or year, according to the billing option you choose. Pricing, taxes and the payment amount are shown at checkout. Open billing management from your account page to check your renewal date or cancel future renewals.
Cancel before the next renewal to avoid another charge. You can keep using Pro until the current paid period ends. Cancellation does not automatically request a refund.
Full refunds within 7 days
You can request a full refund within 7 days (168 hours) of each successful payment, including your first subscription and automatic renewals. No reason is needed, and using Pro features or AI credits does not affect eligibility.
The deadline is based on when you send your refund email. You can also contact us about billing errors or service problems after the 7-day period.
How to request a refund
Email support@newcutlist.com with your payment email, order or receipt reference, and payment date. We will verify the details and help arrange the refund. Refunds usually return to the original payment method; arrival time depends on the payment provider and bank.
Do not send passwords, verification codes or full card details. If you also want to stop future renewals, say so in your email or cancel through your account page.
After a refund
A full refund ends Pro access for that payment’s billing period. Other valid paid periods are unaffected. Local projects and layout history are not deleted.
Account deletion does not automatically issue a refund. You can still request eligible refunds using your payment details after deletion. This policy does not affect your statutory rights, and later changes will not reduce the refund promise that applied when you paid.
Need a hand?
support@newcutlist.com